All items are made‑to‑order. Production typically takes 2–7 business days. You’ll receive a tracking number as soon as your order ships.

Estimated delivery times after production:

• USA: 3–7 business days

• Canada: 5–10 business days

• International: 7–20 business days

Shipping times are estimates and may vary during holidays or high‑volume seasons.

Because each item is custom‑printed, we do not accept returns or exchanges for:

• Wrong size

• Color preference

• Buyer’s remorse

If your item arrives damaged or incorrect, we’ll replace it at no cost.

Email us within 7 days of delivery at rootedthreadsbyunc@gmail.com with:

• Your order number

• Photos of the issue

• A brief description

We’ll take care of it.

If tracking shows “Delivered” but you didn’t receive it:

• Check with neighbors

• Check around your property

• Contact the carrier

If the package is lost in transit, we’ll help you file a claim.

Yes! International shipping is available. Customs fees or import taxes may apply depending on your country.

Orders cannot be canceled once they enter production (often within hours). Email us immediately if you need help.

Most apparel is available in S–3XL, with some items extending to 4XL or 5XL depending on the product.

See our Size Guide for detailed measurements.

We use high‑quality DTG (Direct‑to‑Garment) printing through Printful. This ensures:

• Vibrant colors

• Soft feel

• Long‑lasting prints

For best results:

• Wash inside out

• Cold water

• Gentle cycle

• Hang dry or tumble low

• Do not iron directly on the design

Email us anytime at: rootedthreadsbyunc@gmail.com