REFUND POLICY

Last updated: May 2026

At Rooted Threads by Unc, every item is made‑to‑order through our fulfillment partner, Printful. Because of this custom production process, we do not accept returns or exchanges except in cases where the product arrives damaged, defective, or incorrect.

Please read the details below before placing your order.

1. All Sales Are Final

Because each product is printed specifically for you:

• We do not accept returns for wrong size, color preference, or buyer’s remorse

• We do not offer refunds for orders placed by mistake

• We do not accept exchanges for sizing issues

Please review size charts carefully before ordering.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, misprinted, or incorrect, we will replace it at no cost.

To request a replacement:

1. Email us at rootedthreadsbyunc@gmail.com

2. Include:

   • Your order number

   • A description of the issue

   • Clear photos of the item and packaging

You must contact us within 7 days of delivery.

3. Lost or Stolen Packages

Once an order is shipped, delivery is handled by the carrier (USPS, UPS, FedEx, etc.).

We are not responsible for:

• Packages marked as delivered but not received

• Packages lost due to incorrect addresses provided at checkout

If your package is lost in transit, contact us — we’ll help you file a claim or request a carrier investigation.

4. Order Cancellations

Orders cannot be canceled once they enter production, which often begins within hours of purchase.

If you need to request a cancellation, email us immediately. We cannot guarantee cancellation.

5. Refunds (If Applicable)

Refunds are only issued if:

• A replacement cannot be provided

• The item is out of stock

• The issue cannot be resolved through reprinting

Approved refunds are returned to your original payment method.

6. Exchanges

We do not offer exchanges due to the made‑to‑order nature of our products.

7. Contact

For any questions about this policy, email: rootedthreadsbyunc@gmail.com